Policies

We strive to provide our guests with the highest quality service and therefore must protect the time of our service providers and respect other guests’ scheduled appointment times. Our cancellation policy is as follows:

Credit Cards: All services are by appointment only, and reserved by a credit card. If you are a current guest and do not have a credit card on file, you will need to add a credit card in order to book any future appointments at Define.

24 Hours: We kindly ask for a 24-hour cancellation notice for all salon services. Anything after 24 hours is harder for the service provider to book and cancelling the same day would entail a cancellation fee that will be charged to the card on file.

1st Same Day Cancellations will be subjected to pay 25% of the service cost.

2nd Same Day Cancellations will be subjected to pay 50% of the service cost.

3 or More Same Day Cancellations will be subjected to pay 100% of the service cost.

Extension / Texture Cancellations must be before the 72 hour window. Anything after that you will lose your deposit and will be charged 50% fee of the anticipated service amount at your service provider’s level.

Same day is from midnight until scheduled appointment time. Guests who cancel the same day of the service will have a notation made in their file and receive an email outlining Define Hair & Skin’s cancellation policy, and will be subject to required deposits on future appointments. We understand emergencies happen, so in these rare cases cancellation charge waivers will be reviewed and decided upon by management. In cases of inclement weather where school systems close early or roads are deemed unsafe for driving, we will waive the same day cancellation fee.

If you no show for your appointment, without contacting the salon, you will be automatically charged 100% fee of the anticipated service amount at your service provider’s level and will be required to make a deposit of 50% of the service amount for your next appointment reservation.