Policies

To best manage our schedule and ensure all clients can be accommodated, we require a minimum of 24 hours’ notice for any appointment cancellation or rescheduling.

Our Fee Structure for Cancellations or Late Changes:

• Less than 24 hours’ notice: A fee equal to 50% of the scheduled service cost will be applied for the first offence ONLY. 
• Subsequent Late Cancellations or No-Shows (with or without confirmation): The charge will be 100% of the scheduled service cost.
• Same-Day Appointments: If your appointment was scheduled for the same day, we require 4 hours’ notice for cancellation. Failure to provide this notice will result in the standard cancellation fees listed above.

We appreciate your cooperation in providing adequate notice. This courtesy allows us to manage our schedule effectively, serve other clients, and guarantee that your service provider is compensated for their dedicated time.

While we are dedicated to correcting any service errors, we do not issue refunds and cannot guarantee that all expectations will be met. 

If you are dissatisfied with a service, please contact us within one week of your original appointment to schedule a refinement. Our commitment to correct the service ends if the refinement is not scheduled within this timeframe or if the offered times to correct the service are declined.

While we make every effort to ensure the accuracy of our online and in-salon scheduling, please be aware that the actual service provided, its duration, or the final cost on the day of your appointment may differ from what was originally booked.

Our staff retains the right to:

• Decline services requested on the day of your appointment if they cannot be accommodated within the time initially allotted.
• Add on services as deemed necessary or agreed to.

You may return products within TWO WEEKS of the original purchase date.

• Unopened or Unused Products: Eligible for a full refund or exchange.
• Opened or Used Products: May be exchanged for a different product, subject to approval.
• We reserve the right to decline returns in cases of policy abuse, such as excessive or frequent returns.

Client satisfaction is the priority at LIT Salons for guests of ALL ages. Any specific instructions or parameters regarding the services must be clearly communicated to the service provider by the parent, guardian, or payee.

LIT SALONS cannot be held responsible for the service result, price, or duration if a parent or legal guardian is not present to explicitly approve modifications to the services requested by the client receiving them.

• Clients Under 18: A parent or legal guardian must remain on the salon premises for the entire duration of the appointment. If you choose to leave our satisfaction policy is void.
• Financial Responsibility: By booking an appointment for a minor, the parent or guardian accepts responsibility for all service charges and any applicable cancellation or no-show fees.

When a person other than the service recipient (a “Third-Party Payer”) is covering the cost of the service, the following conditions apply:

• Payment Authorization: The Third-Party Payer must accept financial responsibility for the specific service(s) before the service begins. If the payer is not present during the consultation or service, any requested changes by the client receiving the service will take precedence over the originally scheduled service.
• Cancellation and No-Show Fees: By authorizing payment, the Third-Party Payer agrees to be financially responsible for any cancellation or no-show fees incurred by the client, as detailed in the LIT Salons Cancellation Policy.
• Service Satisfaction and Refunds:
  • Requests for service refinement must be initiated by the client who received the service, not the Third-Party Payer, in accordance with our Service Satisfaction policy.
  • Refunds will not be issued to the Third-Party Payer due to their dissatisfaction with the service.

Exceptions: This policy still applies to services paid for with a prepaid LIT Salons gift card or voucher.

The children’s haircut service is exclusively for clients 8 years old and under. Please be aware that if this service is booked for a child outside this age range, the full-service price will be applied on the day of the appointment.

Please note that late arrivals, late cancellations, and no-shows are subject to charges as outlined in our Cancellation Policy,

If you no show for your appointment, without contacting the salon, you will be automatically charged 100% fee of the anticipated service amount at your service provider’s level and will be required to make a deposit of 50% of the service amount for your next appointment reservation.